Refund Policy

Last Updated: May 15, 2024

At AdBlock Insights, we strive to provide high-quality services and products. This Refund Policy outlines our procedures for refunds and is designed to ensure a fair and transparent process for our customers.

Products and Services Eligible for Refunds

Digital Products

We offer refunds on the following digital products:

• Premium Reports and Research: Refundable within 14 days of purchase if you are not satisfied with the content.
• E-books and Guides: Refundable within 14 days of purchase if you have not downloaded or accessed the content.
• Online Courses: Refundable within 14 days of purchase if you have completed less than 20% of the course material.

Subscription Services

For subscription-based services, our refund policy is as follows:

• Premium Memberships: Refundable within 14 days of the initial subscription purchase. For ongoing subscriptions, we do not provide prorated refunds for partial months if you cancel mid-billing cycle.
• Data Access Subscriptions: Refundable within 14 days of the initial subscription purchase, provided you have not downloaded or extensively used the data services.

Consulting Services

For our consulting services:

• Scheduled Consultations: Fully refundable if canceled at least 48 hours before the scheduled time. Cancellations within 48 hours may be subject to a 50% cancellation fee.
• Completed Consultations: Generally not refundable. However, if you are not satisfied with the consultation, please contact us to discuss potential partial refunds or additional service options.

Refund Timeframes

Below is a summary of our refund timeframes for different products and services:

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@adblockerusa.com or through our contact form.
2. Provide your order number, the date of purchase, and the name/email used for the purchase.
3. Explain the reason for your refund request.
4. Our team will review your request and respond within 2 business days.
5. If your refund is approved, we will process it within 5-7 business days.

Please note that depending on your payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card Purchases: Refunds will be credited back to the original card used for the purchase.
• PayPal: Refunds will be processed through PayPal back to your PayPal account.
• Bank Transfers: Refunds will be sent to the originating bank account.

In certain circumstances, we may issue refunds in the form of store credit or offer an alternative product or service as compensation.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Completed consultation services where the service has been fully delivered.
• Custom research or reports that have been prepared specifically for your requirements.
• Digital products after the 14-day period has expired.
• Digital products that have been extensively accessed, downloaded, or used.
• Subscriptions that have been active for more than 14 days.

While these items are generally non-refundable, we evaluate each situation on a case-by-case basis. If you experience exceptional circumstances, please contact our customer support team to discuss potential options.

Cancellations

Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our customer support team. When you cancel:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for future billing periods.
• We do not provide partial refunds for the remainder of the current billing period after cancellation.
• You will continue to have access to the subscription services until the end of your current billing period.

Consultation Cancellations

For scheduled consultations:

• Cancellations made at least 48 hours before the scheduled time will receive a full refund.
• Cancellations made within 48 hours of the scheduled time may be subject to a 50% cancellation fee.
• No-shows without prior notice will not be eligible for a refund.
• Rescheduling is available at no additional cost if requested at least 24 hours in advance.

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team at tech@adblockerusa.com. We will work to resolve the issue promptly. If we cannot resolve the technical problems, we may extend your access period or provide a full or partial refund, depending on the circumstances.

Duplicate Purchases

If you accidentally make a duplicate purchase, please contact us immediately. We will refund the duplicate purchase as long as the request is made within 30 days of the purchase date.

Unauthorized Purchases

If you believe an unauthorized purchase has been made using your account, please contact us immediately and also notify your payment provider. We will investigate the situation and may require documentation to verify the unauthorized transaction.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will indicate the date of the most recent update at the top of this page. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

For significant changes to this policy, we will make reasonable efforts to provide notification through our website or via email to registered users.

Contact Information

We are committed to fair and transparent refund practices. If you are not satisfied with your purchase, please contact us, and we will do our best to resolve the issue.